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Select Published Articles:
· Your PIO: Perception is 90% of the Game · The Power of the Pen · Crisis Communications 101: Seven Phases of a Crisis · Crisis Communications 101: The PEP and CAP Principles · Crisis Communications 101: An Instructional Tale · Community Surveys, Part I -- Doing them Right · Community Surveys, Part II -- Working with Results · Joint Information Systems · Media Relations 101: Managing Your Message |
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